At Windermere Impex Ltd., we value your trust and aim to ensure complete satisfaction with every purchase. Our return policy is designed to provide a clear and simple process in case you are not fully satisfied with your dental equipment order.

Eligibility for Returns

We accept returns for most dental instruments and equipment within 5 days from the date of delivery.
To be eligible for a return:

1. The item must be unused, undamaged, and in its original packaging.
2. The item must be in the same condition as when delivered.
3. The following items are non-returnable:
   • Custom-made or personalized products
   • Clearance or sale items
   • Products damaged due to misuse or improper handling
   • Exemption Apply

How to Initiate a Return

If you wish to return an item, please follow these steps:

1. Contact Us
   Get in touch with our customer support team via:
   📞 +44 7404 779091
   📧 info@windermereimpex.co.uk
   Include your order number, item name, and reason for return.

2. Ship the Item Back
   Send the item using a trackable courier service to the return address provided.
   Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item).

Refunds

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within a few working days.
• Shipping charges are non-refundable.
• Return shipping fees may apply unless the return is due to our mistake.

Exchanges

If you wish to exchange a product for another model or item, please follow the same return process.
Once the original item is received and verified, the replacement will be shipped.
If the requested item is unavailable, a refund will be issued instead.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at info@windermereimpex.co.uk.
You may be asked to provide photos or videos of the issue for assessment.
If confirmed, we will arrange a replacement or issue a full refund, including return shipping costs.

Exceptions

Some products may have unique return or warranty terms. These will be clearly stated on the product page. For example, specific dental instruments or electronic items may follow manufacturer warranty conditions.

Customer Support

For any questions or assistance related to returns, exchanges, or refunds, please contact our friendly customer support team:
📧 info@windermereimpex.co.uk
📞 +44 7404 779091

Policy Updates

Windermere Impex Ltd. reserves the right to modify or update this policy at any time. Customers are encouraged to review this page periodically to stay informed of the latest return procedures.