Terms and Conditions

Welcome to Windermere Impex Ltd. By accessing or purchasing from our website you agree to comply with the following terms and conditions. Please read them carefully before placing an order.

1. Company Information

Windermere Impex Ltd. is a UK-based dental equipment supplier providing high-quality dental instruments and accessories.
Contact details:
📞 +44 7404 779091
📧 info@windermereimpex.co.uk

2. Use of the Website

By using our website, you agree to:

• Provide accurate and up-to-date personal and payment information.
• Not use the website for any fraudulent or unlawful purpose.
• Not attempt to gain unauthorized access to any part of the website or our systems.

Windermere Impex Ltd. reserves the right to suspend or terminate access to the website if misuse or fraudulent activity is detected.

3. Product Information

We make every effort to ensure all product descriptions, images, and prices are accurate. However, minor variations in appearance or packaging may occur due to manufacturer updates or supply differences.
All products are sold subject to availability. If an item becomes unavailable after purchase, you will be notified and refunded promptly.

4. Pricing and Payments

All prices on our website are listed in GBP (£) and include applicable UK taxes unless otherwise stated.
We accept major debit and credit cards, as well as other payment methods shown at checkout.
Orders are confirmed only after full payment has been received.

5. Shipping and Delivery

We aim to dispatch all orders as quickly as possible. Delivery times may vary depending on your location and product availability.
Once shipped, customers will receive tracking details via email.
Windermere Impex Ltd. is not responsible for delays caused by courier services or unforeseen circumstances beyond our control.

6. Order Cancellation Policy

Customers may cancel an order within 24 hours of placing it, provided the order has not yet been shipped.
To request a cancellation:

• Contact our customer service at info@windermereimpex.co.uk or +44 7404 779091 immediately.
• Include your order number and reason for cancellation.

If the order has already been dispatched, it cannot be cancelled but may be returned in accordance with our Return Policy.
In case of successful cancellation, a full refund will be issued to your original payment method within a few working days.

7. Returns and Exchanges

Our Return Policy allows customers to return most items within 5 days of delivery if they are unused, in original packaging, and in the same condition as received.
For complete details, please visit our Return Policy page.

8. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with supporting photos or videos.
We will arrange a replacement or a full refund, including any return shipping charges.

9. Liability

Windermere Impex Ltd. is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
Our total liability shall not exceed the total amount paid for the product purchased.

10. Intellectual Property

All content, logos, designs, and product images on our website are the intellectual property of Windermere Impex Ltd. and may not be copied, reproduced, or distributed without written permission.

11. Privacy Policy

Your privacy is important to us. All personal information collected during the order process is handled in accordance with our Privacy Policy, which complies with UK data protection laws (GDPR).

12. Policy Updates

Windermere Impex Ltd. reserves the right to modify or update these Terms and Conditions at any time.
Changes will take effect immediately upon publication on our website. We encourage customers to review this page periodically.

13. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:
📞 +44 7404 779091
📧 info@windermereimpex.co.uk